Why do you need identity certification?
Identity verification makes your account more secure. When an account's security encounters an abnormal problem, identity verification is a valid credential for the account's attribution.
Users with identity verification enjoy the rights of “transaction mining”. Unverified users can trade, but they cannot mine XEX after trading.
In order to secure your account funds, only users with identity verification can withdraw money.
Preparation before certification
Please use your authentic ID for identity verification. The following identification documents can be used for certification:
・Citizen's identity card
For real-name authentication, you will need to upload an image of your ID. Please prepare a picture of the ID before verification.
How to verify
Log in to your account and click the "Verify MY identity" button on the "My Account" screen:
Go to the Identity Verification page and submit the ID document(s) after completing or improving the following information on this page:
Select the country (or region)of the origin of your ID;
Fill in the name;
Upload a picture of your ID profile page;
Upload photos of your hand-held documents and documents with the words CROSS exchange;
After submitting the document, the verification status will be displayed as "Identity Information in review":
Please wait for the review, which is usually completed within few days. After passing the certification, your status will be displayed as "Identity Verified".
Identity Verification Failure
If you fail to pass identity verification, it may be for the following reasons:
The documents provided do not match the information provided;
The picture of the certificate is not clear and the information on the document cannot be seen clearly.