Login to your account, click on the "Assets" button in the top right corner of the interface or choose wallet balance.
Deposit
The wallet balance lists the balances of all your current currencies, and "deposit" and "withdrawal" of each currency can be selected. .
For depositing BTC, click the deposit button, then a deposit form will appear showing the wallet deposit address.
Deposits of BTC from other platforms or wallets can be made to to this address. After the block is confirmed, the deposit will be completed.
Deposit email reminder
When a deposit is confirmed, CROSS exchange will send a "deposit acceptance" e-mail to the registered e-mail address. No further action is necessary.
After the block is confirmed, your CROSS exchange wallet will be credited and a "deposit completion notification" e-mail will be sent.
Deposit completion status
All currencies are recharged after they are confirmed by the block. Different currencies require different confirmation block times..
For example, BTC needs 1 or 2 confirmations, while ETH may require 20 confirmations.
The block confirmation process may take 30-60 minutes. In case of special circumstances such as block congestion, it will take longer. Please be patient.
If you find that the block confirmation number has met the requirements and the deposit has not yet arrived, please contact customer service.
When contacting customer service, please provide the following information:
1. Your account number
2. The currency and quantity of your deposit
3. The deposit Tx ID
＜Related item＞
・Withdrawal
・Limit of deposit and withdrawal
・Deposit/withdraw hasn’t arrived?