In order to protect customer assets, CROSS Exchange takes the following countermeasures against the two elements of "account hacking" and "system invasion" against cyber attacks by malicious third parties.
■ Countermeasure to account hacking
① Require Google 2-Step Authentication when withdrawing a cryptocurrencies
CROSS Exchange highly recommends Google 2-step Authentication after registering. When withdrawing cryptocurrency, Google 2-step Authentication will need to be set up.
② Detection of IP address at login (email delivery to customers)
If you log in to your account with a new IP address, you will receive a confirmation email to your designated email address. ※ If you did not initiate login, please change your login password immediately.
■ Measures Against System Invasion
① System Monitoring: 24 Hours/365 Days
② Vulnerability diagnosis and dual monitoring by an external security specialist company
CROSS Exchange will continue to strengthen security so that customers can trade with absolute comfort and confidence.