About the CROSS Exchange Account Lock Function
In order to protect your account, if you enter an incorrect password for more than a certain number of attempts to login, we temporarily lock your account to prevent unauthorized access by third parties.
Please be aware that it will not be possible to login again for 30 minutes after your account is locked.
◇How to remove the lock on your acount
Wait 30 minutes after your account has been locked, then please go to the login screen of the homepage and enter the correct password again.
Please reset your password from the login screen.
＜How to reset your password＞
For details, please refer to the Help Center below: