Thank you for always using CROSS exchange.
CROSS exchange does not support remittances from smart contract addresses for Etherum based assets. (ETH, USDT, XEX, etc.)
Please do not directly send ETH or ERC tokens (ETH, USDT, XEX, etc.) from Koindex to CROSS exchange as Koindex’s Ethereum addresses are smart contract addresses. (if you do directly send these funds, they will not be reflected in your CROSS exchange wallet)
When depositing ERC tokens from an exchange that uses smart contract address, we recommend first sending it to one of the wallets below before sending it to CROSS exchange:
- TrustWallet (https://trustwallet.com/)
- MyEtherWallet (https://www.myetherwallet.com/)
- Metamask (https://metamask.io/)
*We expect many transactions to occur with XEX, thus CROSS exchange is not in a position to deal with this irregularity.
Thank you for your support.
CROSS exchange Team